DOMESTIC RETURNS
Domestic Returns Policy
- Orders can be returned within 7 days of the delivery date for a refund or store credit.
- Item(s) must be returned unworn, unwashed, unscented, and in the exact condition they were received.
To be eligible for a return, items must have their original hangtags attached to the garment.
Items with any signs of wear, including makeup stains, deodorant stains, or items with body odor, will not be accepted. - If the returned item does not meet the above criteria, a refund will not be issued, and the item will be shipped back at the customer’s expense.
- Refunds for store credit will not incur a return shipping or restocking fee. We recommend returning for store credit if you would like to return for another size, color, or style.
- Refunds to the original payment method are subject to a $8 USD return shipping fee and a $12 USD restocking fee (per item) deducted from your refund.
- Initial shipping fees are non-refundable.
- Restocking fees cover the cost of returning the product to inventory and ensuring our high-quality standards for all future recipients. The restocking fee covers dry cleaning, pressing, repackaging, and labor costs.
- The returned item(s) must be shipped to us within 7 days of the return request being approved.
- The item(s) must be returned to Tank Air first before your refund can be issued.
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Instructions for Domestic Returns
- Step 1. Submit your return request using our returns portal here.
- Step 2. A prepaid return shipping label will be sent to you via email. Download and print it out.
- Step 3. Securely pack the item(s) using the provided shipping label.
- Step 4. Drop off the package at the nearest USPS location or schedule a free USPS pick-up. (You can do this on the USPS website.)
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Refunds
- All returns undergo an inspection period, which can take up to 7 business days from the date your package is delivered back to us.
- Once completed, you will be notified whether your return has been accepted or declined.
- If your return is accepted, you will receive an email stating your refund is being processed.
- Please keep in mind that it can take up to 10 business days for the funds to be reflected in your bank account.
- Tank Air reserves the right to refuse any returns that do not meet our return policy requirements.
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Final Sale
- Please note that all items marked as final sale, i.e., Tank Air Day Sale, are not eligible for returns unless they arrive damaged or imperfect.
- For hygiene reasons, styles categorized as 'undergarments' are considered Final Sale.
INTERNATIONAL RETURNS
- Orders can be returned within 7 days of the delivery date for a refund or store credit.
- We do not provide shipping labels for international returns. For international customers who want to return an item(s): You must cover your return shipping costs and are responsible for shipping the package from your local post office.
- Item(s) must be returned unworn, unwashed, unscented, and in the exact condition they were received.
To be eligible for a return, items must have their original hangtags attached to the garment.
Items with any signs of wear, including makeup stains, deodorant stains, or items with body odor will not be accepted. - If the returned item does not meet the above criteria, a refund will not be issued, and the item will be shipped back at the customer’s expense.
- Refunds for store credit will not incur a return shipping or restocking fee. We recommend returning for store credit if you would like to return for another size, color, or style.
- Refunds to the original payment are subject to a $12 USD restocking fee. The restocking fee is charged per item.
- Initial shipping fees are non-refundable.
- Restocking fees cover the cost of returning the product to inventory and ensuring our high-quality standards for all future recipients. The restocking fee covers dry cleaning, pressing, repackaging, and labor costs.
- The item(s) must be returned to Tank Air first before your refund can be issued.
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Instructions for International Returns
- Step 1. Submit your return request using our returns portal here.
- Our team will direct you to further instructions regarding your international return.
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Refunds
- All returns undergo an inspection period, which can take up to 7 business days from the date your package is delivered back to us.
- Once completed, you will be notified whether your return has been accepted or declined.
- If your return is accepted, you will receive an email stating your refund is being processed.
- Please keep in mind that it can take up to 10 business days for the funds to be reflected in your bank account.
- Tank Air reserves the right to refuse any returns that do not meet our return policy requirements.
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Final Sale
- Please note that all items marked as final sale i.e., Tank Air Day Sale ,are not eligible for returns unless they arrive damaged or imperfect.
- For hygiene reasons, styles categorized as 'undergarments' are considered Final Sale.
